1. Where numbers and names come from
- Contacts shared by users: A ZINFO user can choose, with the device permission, to share contacts from their phone book. We do not receive contacts without that permission, and the user can turn it off at any time.
- Details provided by the number's owner: A registered user sets and edits the name shown with their own verified number.
- Corrections from users: A user can suggest a more accurate name for a number in the app.
- Public company information: Company numbers and names come from their official, publicly available sources.
2. The basis for showing this information
Contacts are shared only with the consent of the user who turns the feature on. Showing a name linked to a number relies on the legitimate interest of ZINFO and its users in identifying unknown callers and protecting themselves from unwanted calls and fraud.
That interest does not override the rights of the number's owner. Anyone, including a person who does not use ZINFO, can ask for their record to be corrected or deleted under the Law of Georgia on Personal Data Protection.
A search result shows only the name linked to the number. This feature does not show an address, personal ID number, or other sensitive data. A result may be incomplete or outdated and is not proof of identity.
3. How to correct a record
In the app: open the number's result and use the name suggestion feature. If it is your own number, sign in, verify the number, and change the name in your profile.
Without the app: email [email protected] or use the contact form (zinfo.ge/en/contact). Include the number and the correct name.
4. How to delete a record
Step 1. Email [email protected] or use the contact form (zinfo.ge/en/contact) and give the phone number whose record you want deleted.
Step 2. We contact you to confirm the number is yours, for example by a message sent from that number or a one-time code. This protects the owner from requests made by someone else.
Step 3. Once confirmed, we remove the record from search results and add the number to a restricted list, so it does not reappear even if another user shares the contact again.
We review the request and reply within 10 business days. The service is free and does not require a ZINFO account.
5. Deleting a ZINFO account and shared contacts
A ZINFO user can deactivate their account from the profile section of the app. Contact access can be turned off in the device settings.
If you also want us to delete contacts you shared earlier, email [email protected] from the number or email address the account is registered with.
6. Complaints
If you are not satisfied with our reply, you can contact the Personal Data Protection Service of Georgia or a court.